Synchronisation is a major feature to let you share instantly your experience with your teammates or clients. We are still improving this solution, if you had some trouble using it, here are some workarounds:
You get the following error message:
- Did you wait long enough? Video encoding can take up to the duration of your videos.
- Did you try a second time? If the synchronisation fails, trying a second time may resolve the issue.
- Are you connecting to a public connexion? It could be an issue related to a proxy or a firewall. Try to sync the same project but with a different connexion (like a private one).
- The editor has some trouble to sign the project on your computer and upload it on our server. One solution is to open the project on another computer and try to sync it. If you're working on an external hard-drive, try to copy your project to the internal hard-drive.
For < 1.6 version / The encoding message never get finished
It's generally due to video without audio stream. One solution can be to add a
mute audio into the video file and replace the media in the editor.
Please send your log files to email@example.com if no one of the workarounds above have worked and we will figure this out quickly.